In these terms and conditions of hire, “THE COMPANY” means GLAMPING CO PTY LTD, ABN 95 623 069 634, their sub-contractors, agents and authorised employees. ‘THE HIRER’ means the person, company or agent of The Hirer on the tax invoice hiring the equipment from The Company. ‘THE EQUIPMENT’ means the goods hired as they appear on the tax invoice, for the function, event or purpose, for which the goods are to be used. ‘THE AGREEMENT’ means the Hire Agreement or Hire Contract / Tax Invoice between The Owner and The Hirer of The Equipment.


    The Company will issue a Tax Invoice for the hire goods deposit or full payment as agreed to secure the booking. By making payment for The Equipment, The Hirer agrees to have read, understood and be bound by these Terms and Conditions.

    3. GENERAL:

    All equipment hire is subject to the ‘Terms and Conditions of Hire’ as printed hereon and on the Glamping Co Pty Ltd website, www.glampingco.com.au. They will bind The Hirer.


    The equipment supplied for hire patently remains the property of the Company.


    Our Company Policy ensures all hire equipment is thoroughly checked, counted and cleaned prior to delivery and set up. It is the Hirers responsibility to check all of the ordered hire equipment upon set up and notify the Company of any damages or missing items within 1 hours of the goods/hire equipment has been set up. The Hirer acknowledges that it is aware of the proper use for which the goods/hire equipment are designed, has inspected the goods/hire equipment, and expressly agrees that the goods/hire equipment

    A: in clean condition;
    B: in satisfactory working order/fit for purpose; and
    C: of the quantity and specifications as ordered.

    1. PAYMENT:

      Unless The Hirer has discussed and signed an agreement to state otherwise (or a special is advertised) the following payment structures are adhered to. All Tax Invoices will be issued for payment as per the following and due within 7 days of receipt, or immediately if set up date is within 14 days.

    No booking is confirmed until the payment is received. *(Unless stated otherwise on Tax Invoice /Agreement)


    • Payment is due in full to secure date



    Bookings of 1-2 Tents

    • Payment is due in full to secure date


    Bookings of 3-9 Tents

    • Payment is due in full if booking date is within 4 weeks.
    • 50% Payment is due to secure date if booking date is outside 4 weeks, with remainder due 4 weeks prior to booking date.


    Bookings of 10+ Tents

    • Payment is due in full if booking date is within 12 weeks.
    • 50% Payment is due to secure date if booking date is outside 12 weeks, with remainder due 8 weeks prior to booking date.
    • If booking is made for a large event a special agreement may be issued for payment agreements.


    All bookings are to be paid in full 4 weeks prior to the booking date. The Company reserves the right to withdraw set up if payment has not been received. An extra charge will apply should The Company have the need to follow up final payments if the Hirer wishes to proceed as a result of non-payment within the 4 week cut off. Payment methods include Electronic Funds Transfer (as per the bank details on the invoice), Cash, Cheque, Visa and mastercard via paypal. The Hirer authorises The Company to deduct hire charges and any additional charges from the credit card. Refer to cancellation conditions below.

    All EFT receipts can be emailed to admin@glampingco.com.au for faster processing.


    All Hiring Charges are valid for the Hire Period stated on the Tax Invoice / Agreement. Unless agreed upon and noted on the hire Tax Invoice/Agreement all accommodation hire times are check in 3pm day of first hire, check out at 10am on day of last hire.

    Day tents hire times will be as per agreed and listed on Tax Invoice /Agreement. If returned outside the date periods specified shall be charged at the Company’s Hire Rate per day. If The Hirer wishes to extend (not change) the hire period they must advise The Company, prior to commencement to the hire period, unless agreeable arrangements have been entered into this will apply a new Tax Invoice /Agreement to be entered with possible payments. Payment for the extended period of hire must be paid in advance otherwise the original Agreement of hire will stand. The Company reserves the right to amend or revise its rate or prices without notice.


      If The Hirer chooses to postpone the hire of equipment, charges shall apply as stated in ‘CANCELLATION’ listed below.

      CANCELLATION: If The Hirer cancels The Agreement prior to the commencement of the stated delivery date, then The Company reserves the right to charge the following as a percentage of the figure appearing on the Tax Invoice of Total Hire Costs, and as stated as follows:



    • Outside of 29 Days No Charge Full refund
    • 15-28 days Notice 35% of Tax Invoice
    • 8-14 days Notice, 50% of Tax Invoice
    • 0-7 days Notice, 100% of Tax

    *(Unless stated otherwise on Tax Invoice /Agreement)



    • Outside of 29 Days No Charge Full refund
    • 15-28 days Notice 35% of Tax Invoice
    • 8-14 days Notice, 50% of Tax Invoice
    • 0-7 days Notice, 100% of Tax Invoice

    *(Unless stated otherwise on Tax Invoice /Agreement)



    • Outside of 57 Days No Charge Full refund
    • 29-56 days Notice 35% of Tax Invoice
    • 8-28 days Notice, 50% of Tax Invoice
    • 0-7 days Notice, 100% of Tax Invoice

    *(Unless stated otherwise on Tax Invoice /Agreement)



    • Outside of 120 Days No Charge Full refund of all Payments
    • 85 -119 days Notice 15% of Tax Invoice of Total Hire
    • 57-84 days Notice 35% of Tax Invoice of Total Hire
    • 15-56 days Notice, 50% of Tax Invoice of Total Hire
    • 0-14 days Notice, 100% of Tax Invoice of Total Hire

    *(Unless stated otherwise on Tax Invoice /Agreement)



      If The Hirer reduces the quantity of Hire items, The Company reserves the right to charge for the reduction at the percentages stated in ‘CANCELLATION’ (Relevant to the total Hire).

      Delivery charges are extra. Quoted charges are for the delivery suburb and for standard level access of 10 metres to the set up point from the delivery vehicle. These charges will be included on Tax Invoice as delivery.

    The Company reserves the right to charge The Hirer extra for difficult access which has not been advised, quoted or known of until on site. Difficult access is defined as time consuming factors such as long carry, hard/rock terrains, many stairs, obstructions, uneven ground, narrow passage etc. Waiting time is also chargeable.

    These extra charges will be shown as “Labour” at the rate of $44 per man hour (including GST) and are based on the “extra” time spent in completing the set up / pack up process. Specific timing requests for set up / pack up may incur extra charges. These charges will be payable by The Hirer on amendment of the Tax Invoice / Agreement.


      Although The Company will endeavor to take every care when delivering, installing, dismantling and picking up equipment, it shall not be liable for any damage or loss to the site, site access or plants and The Hirer shall indemnify The Company from and against all actions, claims, costs, demands and liabilities in connection therewith. Any resulting additional costs, including reasonably incurred legal costs by The Company, shall be paid by The Hirer.


      The Hirer shall check as soon as practical the quantity of all hired items against the Tax Invoice and should any discrepancy exist, advise The Company immediately of such discrepancy.

    Phone 0455551105 to advise discrepancies.


    Advice after the function will not be considered as advice of any discrepancy. Damage to Hire Equipment during use or transportation by The Hirer is the responsibility of the Hirer. If at any time during the hire period The Hirer considers the equipment to be faulty, it is The Hirer’s responsibility to contact The Company in the first instance by telephone to report the problem. Failure to do so, or advice after use, will cause The Hirer to be responsible for all hire charges, and repair or replacement cost if necessary.


    The Company reserves the right to repair or replace the faulty equipment as soon as practical during the hire period to the reasonable satisfaction of The Hirer. On no account should The Hirer attempt to repair The Equipment without prior consent of The Company. Call out charges based on time taken will be charged to The Hirer, relative to the time of day, if the equipment is proven to be satisfactory by The Company and not faulty as claimed by The Hirer. In no event shall The Company be responsible for any expenditure, damages or consequential loss incurred by The Hirer, invitees, agents or assigns arising out of any failure of the equipment whether caused by fair wear and tear or negligence on the part of The Company or for any other reason whatsoever. The Hirer shall on completion of the hire period, ensure that the equipment is left as it was received and secure. Extra charges apply if equipment requires extra and above cleaning, repairing prior to transportation. Any equipment broken during hire due to The Hirer being negligent will be charged at full replacement value.



      The Hirer accepts full responsibility to compensate the Company for the value of the goods/hire equipment, or parts thereof which may be lost, stolen, damaged or broken during the hire period. A cleaning charge will be applied to all goods returned containing foodstuffs, bodily fluids, debris or residue over and above dirt. Linen need not be washed but must be returned dry to avoid mildew. Returned Linen that displays burns, holes, rips and staple marks or mildew will be charged at full replacement cost. Goods/hire equipment with stains including (but not limited to) candle-wax, mould, rust, graffiti and/or heavy food/beverage stains that are unable to be restored to a clean condition via ordinary laundering procedures, and are required to have specialised cleaning (ie. Dry-cleaning), that cost will be charged to the Hirer at the appropriate rate.

      If upon the return of the goods/hire equipment, the Company finds the equipment to not be in satisfactory working condition, the hirer shall pay to the Company the cost and expenses of restoring the goods/hire equipment to good working order. Misplaced and Damaged items, including but not limited to, Breakages or Damage, will be charged at replacement value, on the return date stated on the Tax Invoice, unless an agreement is made.This right shall not be prejudiced by or prejudice any other right under this agreement.

      13. INSURANCE:


    Insurance is The Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the hire period. Any lost, broken, damaged or destroyed equipment will be charged to The Hirer, at full replacement value.




    The hirer hereby indemnifies and holds indemnified the owner from and against all claims, actions, suits, demands and expenses in any way arising from injury, death, loss of income or damage caused to the hirer or its property, or any other third parties or property, in respect of equipment hired.

    Acceptance of Terms & Conditions

    The hirer hereby unconditionally accepts the above terms and conditions and acknowledges that its acceptance is a condition precedent to taking possession of the goods/services/hire equipment from the owner